Just took my 2015 Smart ED in for its first 'Care' visit (5000 miles). MB-USA was completely unhelpful in discovering what 'care' entails, and how much it might cost. They sent me the maintenance manual instead - (attached)
While there is no charge for the required battery test (which should be done whenever you take the vehicle in for service) - they will charge you for the main battery desiccant pack (MB calls it an Air Dryer) Part: A 451 835 03 47 - Cost in Seattle $190 - probably another $75 for them to install. I'm fairly sure I could do this myself. NOTE: The desiccant / air dryer pack is good for 2 years / 25,000 miles! (The service department didn't even know about this!)
The desiccant / air dryer also has another number: 789-340-33-00 (and was on ebay for $45 !)
I brought in my Smart ED with 40% on the battery - as I read somewhere that they would need to perform a full drain and recharge during the battery test. This is not the case. The battery test used about 20% of the battery - so I was left with about 20% when I left the dealership. They forgot to charge up my car
Interesting enough - now that the car has been plugged into for testing - my mileage estimator has increased the range by about 10 miles. Since it's been in the 40's here in Seattle - my range when fully charged has reported about 48 miles. The estimator reported 60 miles this morning at 43 F this morning!
There was also a note in the service about: CODE U000187 COMM WITH CONTO UNIT COMMUNICATIONS MODULE HAS A MALFUNCTION. CHECKING VEDOC FOR POSSIBLE BACKEND ISSUE. (I have no idea if this is something with the on-board GSM / T-Mobile comm system which is flaky at best!)
It's really sad how Mercedes-Benz cannot even answer simple customer questions - and that documentation doesn't cover the actual wording a vehicle displays. Even the service department seems blind-sided with my questions - and cannot give me acceptable answers.