[jwight]

Effective July 1, 2011, Daimler Vehicle Innovations USA, LLC ("DVI USA") will become the distributor and warranty administrator of smart vehicles in the United States.

You may contact DVI USA with any questions, concerns, claims or complaints at:

smart USA LLC.
One Mercedes Drive
Montvale, New Jersey 07645
1.800.SMART.USA
1-800-762-7887

Courtesy of JPaul!

Didn't want this to get lost.

 

[smartfred]

Thanks but no thanks

I appreciate this information, but it is easily available on the web site. I have a dealer related situation that can't be resolved by the ordinary customer service, so I need to talk to Jill, at least.

 

[GetSmrt28277]

I appreciate this information, but it is easily available on the web site. I have a dealer related situation that can't be resolved by the ordinary customer service, so I need to talk to Jill, at least.

Jill is not with smart any longer.
PM sent.

 

[jwight]

Some more info here: Guide to Industry Executives -- Automotive News

Corporate phone number: (201) 573-0600

 

[GreenDiva]

Do you know if this is also for 2005 Smarts?

 

[chieftmc]

Do you know if this is also for 2005 Smarts?

No it's not !

With a 2005, you are on your own :wink:

 

[wrumbarger]

smartUSA really doesn't want to talk to anyone about the 450 series.

They were not involved with getting them into this country.

Your best bet for info is the 450 section on this forum, the Canadian forums, and

Evilution - Smart Car Encyclopaedia

(I believe Evilution is now charging an annual fee, but it is well worth it for good, reliable and easy to understand info?)

 

[steveg]

so much for the 450s looks like even Smart doesnt want us....

Orphaned by everyone...

 

[MB DNA]

so much for the 450s looks like even Smart doesnt want us....

Orphaned by everyone...

450 owners were not really "orphaned" as much as they have NEVER, in the eyes of M-B, existed in the U.S.?

For any number of reasons - governmental, business and parts availability smart was not shipped, sold nor serviced in the U.S. until Penske NOT M-B built the 451 BRIDGE in 2008.

Sadly in some regions of the U.S. our beloved 451 is at best the red-headed stepchild...