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I thought I did my due diligence. I learned all about BAP and the basic warranty had 8 months left on it. Bought my 2014 off lease Smart ED from a local dealer that had quite a few on the lot. They had me sign a photocopy form that explained the BAP but not the actual lease. They said they'd give my info to MB and that MB would contact me which of course never happened. So I contacted MB after a month they sent me the lease I signed it and paid the fee and about a week later I was in the system. Then about a month later I started the EV and got the error message Drive Sys. Engine Off. Waited 5 minutes and started again no problem. This happened twice. I brought it into MB to have the annual BAP battery check and to diagnose this also wanted to find out when the last service was done as I had put 2k on the car and hadn't gotten any message to bring it in for service. The car is supposed to message you when it needs to be serviced.

So the service advisor at MB tells me the car, now at 22,000 miles, has NEVER been serviced. He said this may cause problems down the road getting it serviced under warranty as having regular maintenance is required to maintain the warranty and the BAP. I asked how is this possible? There is no message on the car. He says oh you can get a youtube video to show you how to reset that. But I say this is an off-lease sold to an auction house by MB why wasn't it maintained before sale? He says oh the auction house probably signed a waiver. I said ok then how did MB let me sign a new BAP lease when the battery has NEVER been checked? No answer.

So this was today and the car needed to be kept overnight and the 20k service (plus 2 software updates and 2 recalls) will be $322+Tax. Fine I expected to pay to get it serviced. But he was very vague on the status of the warranty. Said it would depend on how bad the desiccant in the battery is. If the desiccant not being inspected caused the battery to fail it would potentially not be covered and a new battery is $24k. WTF???

So I wait and see. I'll update when I know the outcome. But this just leads me to believe that the BAP is unsustainable and situations like this with off-lease units are just more complicated. Used car dealers are shady already and this just tarnishes the reputation of Smart and MB. I forsee class action lawsuits ahead!

TL;DR: I love the car but you need to do extra due diligence if you are buying one of these off lease and don't forget to get the maintenance history before buying!
 

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Desiccant cartridge is an every two year job, so you aren't that terribly far off. I wouldn't expect problems and I doubt you'll ever need to fight them over not getting the desiccant cartridge changed until now. Brake fluid is due now too BTW.

Len
2014 EV Coupe 12,500 miles
2014 EV Cabriolet 1,600 miles
 

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I agree with Len that you should be fine. But $322 seems at least $100 excessive for a routine 2-year service.
That crossed my mind too, but the more I thought about it, maybe it isn't all that excessive, at least at the dealer. Of course so much can be saved by DIY. Here are the likely charges:
1. desiccant cartridge - probably around $75 - $90 including labor. You can DIY for the cost of the cartridge, about $45.
2. brake fluid flush - probably $125 or so - DIY for under $10.
3. cabin air filter - probably $50-ish - DIY for about $10. Even if you are not a DIY kind of person, this one is so easy to do.
4. another $100 or so for them to look at suspension, brakes, etc.

Len
2014 EV Coupe 12,500 miles
2014 EV Cabriolet 1,600 miles
 

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Just checked my records. I paid $201.97 in April 2017 for a complete two-year ED service and inspection at my local San Diego smart/Mercedes dealer.
 

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Just checked my records. I paid $201.97 in April 2017 for a complete two-year ED service and inspection at my local San Diego smart/Mercedes dealer.
That's a pretty decent price if that included the brake fluid flush, desiccant cartridge, cabin filter and battery check along with the other tidbits. Sometimes a complete 20K service to them isn't what a complete 20K service is according to the manual.

Len
2014 EV Coupe 12,500 miles
2014 EV Cabriolet 1,600 miles
 

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Sometimes a complete 20K service to them isn't what a complete 20K service is according to the manual.

I’ve not heard of the ED services referred to by mileage interval, but rather by Year 1 (minor) and Year 2 (major) or something similar.

Just mentioning that for the benefit of the OP and any other ED newbies.
 

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I’ve not heard of the ED services referred to by mileage interval, but rather by Year 1 (minor) and Year 2 (major) or something similar.

Just mentioning that for the benefit of the OP and any other ED newbies.
Actually the maintenance book goes by both time and mileage. Basic service intervals are yearly or at 12,500, 25,000, etc. However, at year two the brake fluid is supposed to be done and every two years or 25K miles, the desiccant cartridge is supposed to be replaced. The battery is supposed to be tested at every service and the cabin air filter is supposed to be changed at every service.

Len
2014 EV Coupe 12,500 miles
2014 EV Cabriolet 1,600 miles
 

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Discussion Starter #9 (Edited)
Thanks for the reassurance guys! It all turned out ok. The 20K service was $322.77 plus $6.45 tax. Oddly they did not charge me for the battery desiccant. $40.95 for Cabin filter (Not too bad Amazon has it at $38.98) $6.83 for the remote battery replacements $21.99 for Brake Fluid. $253 for Labor. Yeah I paid a premium but this is Silicon Valley and everything costs more here.

Maintenance is done and recorded. Battery tested fine so BAP protection is in place in the future! Some ambiguity on the fault it threw but I'm hoping the software update sorted it out. Here is what they wrote up:

"CUSTOMER STATES: DRIVE SYSTEM ENGINE OFF MSG COMES UP ON DISPLAY AT TIMES HAPPENED TWICE CHECK AND ADVISE. RAN SHORT TEST AND FOUND CODE IN Battery Management system control unit. P0C7800 The precharging time of the high-voltage on-board electrical system is too long. NO INFORMATION FOUND ON THIS CODE. PROCESSED THE CODE AND TOOK TO PERFORMING THE SW UPDATE TO THE BATTERY. THIS WAS PERFORMED UNDER RECALL LINE C. ALL OK AT THIS TIME"
 
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