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Valvoline Scratched My Car!

2707 Views 13 Replies 9 Participants Last post by  Stoked
Funny I'm making this post, because just a few months ago I made a post asking about oil change recommendations... Anyways!

Monday I took my 2013 Smart to go get a simple oil change at my local Valvoline. They had a Groupon deal going on, where I could get a $95 oil change, for $50. I was in the mood to save money and desperately needed an oil change, so I bought the Groupon and went in on Monday to get my oil changed.

Fast forward an hour later, and I'm back home, and I noticed THIS! Where is my back bumper cap and why do I have all these scratches on my car?! What the heck happened?! I have no idea. But I do know that it wasn't there before I left, because I wrote down my license plate number to renew my registration, and my OCD would have had sirens going off if it was there before.

I contacted Valvoline, showed proof, and demanded compensation to get it fixed. I'm currently waiting for a reply.

So two questions,
Does anyone have any theories as to why this happened and why the scratch is in the shape of a square, (like a tool was used or something?). Also, the inside is all scraped up too?

Also, does anyone know what it would cost to get this fixed? An estimate? The scratches are pretty deep, very noticeable, and I want it replaced. Would this require me to get a new bumper?

Just my luck, haha.


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Looks like it got hit from behind. Must have been pretty hard to pop the cap. Fastest fix would be to replace the panel, perhaps a used one from a wrecker with the plug.
Right?! Its looks like one of this metal squares on the back of cars. (The name is slipping my mind right now) But its just weird that it hit it dead center... And the ring around the center looks like someone was trying to pry something off. They replaced my oil and installed a new break light. They were in the back of my car for awhile trying to get a break light off to replace it.
Looks to be about the size of a two inch trailer hitch receiver. Kinda odd of how it would have scratched the side, though. Were you waiting in the customer area the entire time they were servicing the car?
I was in my car the whole time, thats why I'm so confused. It wasn't there before I left, because I had to write down my license plate number so I was looking at the back of my car right before I left, and I would have noticed. I went straight to get an oil change, then right back home, and that's when I noticed it. They were in the back working on my car, and spent a good 20 minutes trying to figure out how to change my break light. The inner circle looks like someone was trying to pry something out, the way the the paint is scraped off. Would a trailer hitch be able to do that?
50 dollar oil change for a smart?

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It was $100, but I had a Groupon, so I got 50% off.
That's what I'm hoping for! They're suppose to give me a call Monday so we can figure it out.
I get the square shape coming from the back tow hook of a car, I can see how that makes sense. But the obvious prying of the cap is what puzzles me. And the fact that the scratched are dead center .
Hopefully they can figure it out!
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