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Discussion Starter #1
Questions below, but first some observations after living with a smart ED for a while.

For a brand new, high tech vehicle that has special appeal to younger, tech savvy drivers, I find it puzzling that the smart ED apps and website are so lame, and that there is so little information available about the car's communication features. Has anyone looked at the "smart drive 2" iPhone app? There is nothing in the app description that has anything to do with the car, and I don't see a single feature listed that isn't a standard phone feature (maps, music, phone, weather, navigation). Does Mercedes-Benz Research and Development North America actually expect people to pay a subscription fee to receive "exclusive discounts and services in your area"?

The vehicle website doesn't even remember my preferences, so every time I use a different phone, iPad, computer, etc. I have to go through all of the configuration settings again. If the website can remember my password why doesn't it remember my license plate and that I prefer imperial units and 12-hr time?

What good is a vehicle finder that "does not use vehicle GPS," according to the information page? Again, a phone feature is being promoted as a Mercedes-Benz website feature. All of this gives me the impression that the folks at M-B NA don't use iPhones.

Anyway, on to a few questions. On pages 120 and 121 of my operator's manual it describes how the vehicle is connected to the Internet either: 1) via powerline during charging; or, 2) via the mobile service module, if equipped.

How can I tell whether my vehicle has the mobile service module? I do have the multimedia navigation system in case it's part of that option. The mobile service module is not listed on the original window sticker or anywhere else that I have seen and the sales guy didn't know anything about it.

If the vehicle does have a mobile service module it uses GSM (AT&T in the US I assume) to connect to the Internet so it should be able to update it's present location. Anyone know if the vehicle location is available to the owner, or just M-B and the NSA?

Does the vehicle receive software updates, via powerline or the mobile service module? The in-dash navigation system is generally good, in my area of northern California at least, but on a few occasions it has led me to the wrong location. I would hope the navigation software gets updated somehow.

Who at M-B is responsible for things like the phone app, website, and vehicle software in general? I would love to be able to send them some feedback directly.
 

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I never thought of the Smart as high tech, just electric. It's pretty basic transportation.

But their apps do seem like they are still in the development stages, I agree.
 

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It's as if MB has their R&D and programers locked in a super secure chamber deep under the Alps to control their propriety information. While they may be geniuses, they have no contact with society and current trends. They are told what features other manufacturers have and to make MB's better. We get lots of promises and features that don't relate to the real world. It's frustrating and discouraging.
 

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I haven't figured out the purpose of offering Navigation in a car with a 70 miles range. You're not going to be on vacation three states away in this thing...well, maybe if you live in NE it might be possible.
 

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Who at M-B is responsible for things like the phone app, website, and vehicle software in general? I would love to be able to send them some feedback directly.
Good luck with that!

First M-B USA would have to care about what you think and after 6 years of smart ownership it is pretty obvious that they don't. :confused:

Their phone apps are dated with NO Android love. :(
 

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Discussion Starter #6
I haven't figured out the purpose of offering Navigation in a car with a 70 miles range. You're not going to be on vacation three states away in this thing...well, maybe if you live in NE it might be possible.
Yeah, the bundling they do is really annoying, but we wanted Bluetooth and a USB charging port, and both of those are only available with the navigation package.

One reason for my questions about software updates was that the in-dash GPS sent us about a mile away from the actual address we wanted. The iPhone got us to the proper location with no problem.
 

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Discussion Starter #7
I never thought of the Smart as high tech, just electric. It's pretty basic transportation.

But their apps do seem like they are still in the development stages, I agree.
Well, I don't know many other cars that have their own website. Plus it's a new drivetrain and battery system. Lots of software required to keep it all working properly. So the hardware platform is pretty advanced and it appears to have built-in Internet access (free of charge for 3 years even!) but M-B really drops the ball at that point.

Owners get hints of the potential, but the app and website implementation completely miss the mark. And instead of using social media to connect owners to the development team, we get nothing but marketing crap.
 

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Sorry to intrude but does the car actually allow you to go on the internet? Say with my ipod touch?
As far as I know, the car has no internet connectivity ie. Wifi or Cellular data. It can send text messages to a server about charge status and other conditions and I believe it can receive commands to remotely turn on climate control.
 

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As far as I know, the car has no internet connectivity ie. Wifi or Cellular data. It can send text messages to a server about charge status and other conditions and I believe it can receive commands to remotely turn on climate control.
Yup, that's about it. The remote climate control feature woks pretty good. I've used it twice in the last couple days. You don't even have to have the fan lever turned on, just have a temperature set on the other lever - i'm not even sure if this is necessary because when I got in the car it was definitely hotter than what I had it set for.

The Smart Drive app sucks and it doesn't appear that the ED features even work. Use the vehicle home page. that will work on both iPhone and Android.
 

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Yup, just confirmed the the temp setting. I had it set all the way to the bottom and let it run for 10+ minutes - it was like an easy bake oven in there.
 

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the base model Smart ED has a USB port

the ap sucks....it would be great if it could do more.....lock and unlock doors..etc...

it takes some time to make it work right with an android phone

it should send text messages instead of emails....

but since switching to an android phone Samsung Mega...the Message from the Home Page stands out in the drop down menu.....and in color which is better then a text....

did not do this with the Iphone 5 I had
 

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Well, last night I "changed" the departure time from 8:30AM to 8:00AM and this morning when I checked at 7:45AM, the charging lights on the EVSE were running and the fan inside the car was running. Both stopped at about 8:10. Temp per the thermometer that I on the floor at that time was 65F, temp lever on the dash was 75F. Turning the fan switch up or down while the fan was running made no difference to the speed of the fan.

So, it seems that the temp in the car is independent of the temp setting, which could mean that the temp in the car gets equalized to whatever the BMS things the battery temp should be to be optimal performance, given what it measures the outside ambient temp to be.

I can think of 3 reasons why my previous test didn't work:

1) when I went out Saturday after plugging in Friday evening on getting home from work and removing my brief case from the rear, I noticed on the dash a warning that he rear gate was open. I would not have noticed this to be the case on a weekday morning as I open the rear gate and toss my briefcase in before leaving.

2) last night, I "changed" the time setting, when before, I had just reselected it.

3) the BMS prefers "on-the-hour" settings for departure times

BTW, I received my gift package yesterday (the solar powered cell charger, which doesn't have a connector that works with my new iPhone), and there were some interesting notes on the battery "facts" card:

1) if battery has less than 11% charge, acceleration and top speed will be reduced
2) it takes the same amount of time to go from 0-80% charge as it does to go from 80-100% charge (which my hourly testing does not indicate to be the case). This statement would lead some to think that it is better for us, from a charging time standpoint to operate between 0 and 80% if you need that much in a day, than it is to operate between 20 and 100%....... hmmm (I don't think I'm going to pursue that plan).
3) a reiteration of the "if possible, only charge the battery when its charge is below 80%". Which is not the same as saying "if possible, only charge the battery up to 80%".

I was willing to invest $20 this weekend to see what info I could collect from smarttekinfo.com, but in several attempts after! entering credit card info, got a site broken, try again later message. I hope my failed attempts cost me $0 rather than $80.


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Discussion Starter #14
As far as I know, the car has no internet connectivity ie. Wifi or Cellular data. It can send text messages to a server about charge status and other conditions and I believe it can receive commands to remotely turn on climate control.
The car definitely has "Internet connectivity" - that's how the car's website gets updated. The vehicle sends information to a server somewhere, that information is saved in a database, and when you access the website you see the latest information. We know it's also bidirectional because you can set the climate control on/off from the website.

However, it sounds like the question was whether the car can be made to act as a hotspot to connect your iPod touch to the Internet, and the answer is no. The car won't "share" it's Internet service with you - probably because the service (the website) is free for three years and the hotspot/data service could be an expensive monthly fee.
 

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The car definitely has "Internet connectivity" - that's how the car's website gets updated. The vehicle sends information to a server somewhere, that information is saved in a database, and when you access the website you see the latest information. We know it's also bidirectional because you can set the climate control on/off from the website.

However, it sounds like the question was whether the car can be made to act as a hotspot to connect your iPod touch to the Internet, and the answer is no. The car won't "share" it's Internet service with you - probably because the service (the website) is free for three years and the hotspot/data service could be an expensive monthly fee.
Thanks for your answers guys. Clears that up! Too bad they couldn't make it an internet hot spot. It seems like the tools are there.
 

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Just get a data stick or a cellular modem/router and put it in your glove box. There's also space under the passenger side dash and you could power from the dc power outlet.

If I need internet in my car I typically plug in my phone and use it as a wifi hotspot. That way I can do some work on my laptop while I'm waiting for my car to charge during out-of-range trips.

Either way, you're going to have to incur a data charge that MB would never give away for free as part of your vehicle purchase. I think that having a data connection in your car would just be a duplicate technology of something that everyone carries around in their pocket anyway.
 

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True indeed! Problem/solution is, I don't own a cellphone. I just use my ipod touch for music & browsing the web when there is wifi. Oh well. I'll play around with things. Love that everyone answers so quickly here too! So thank you kindly for that.
 
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