One of the problems of getting the word from the horse's mouth, is that the horse might be schizophrenic.
I am relaying what I was told by the MBFS BAP representative. The poor woman was getting frustrated with my implied insistance that MBFS would come after me for not signing, that they would not do warranty repairs for other parts of the car, or that the car was going to be siezed. She re-iterated over and over, if I did not sign up for BAP, there would be no warranty for the battery. There is still a separate warranty for the wheels, suspension, brakes, doors, seats, radio, airbags, steering, ... should I continue? If the battery fails or has a problem, then it is all out of my pocket. And when I say battery, I mean the high voltage battery, not the 12v battery. That might actually be covered in the glider warranty. Prorated, of course.
One thing she was very adamant about was that the car must be brought to a Mercedes Benz Certified Dealer for warranty repairs. That somehow, there are Mercedes Benz Dealers who are not certified. I was scratching my head on that one. After more prodding, "Ceritfied" was a code word for "qualified to service high voltage systems used in electric automobiles". Of course, if the windshield washer motor fails, there isn't any high voltage there. But the following components are part of the high voltage circuit: A/C compressor, PTC heater, charge port, charger, DC/DC converter, inverter, drive motor, battery pack, and evse, but I believe that last one has a different warranty.
Now speaking of the horse, perhaps other MBFS reps call things differently, and have given different answers. So if someone else wants to call up MBFS and speak with a BAP rep, please do. Lets hear what they have to say.
Briefly, I asked these questions:
1. What happens if I take ownership of the car (glider + battery) but do not sign the BAP lease agreement?
2. Who is responsible for the BAP payments if I do not sign the BAP lease agreement?
3. Will MBFS attempt to repossess the car if I do not sign the BAP lease agreement?
4. What happens if I take the car into a MB dealer for warranty repairs not dealing with the battery, such as the air conditioner?
5. How would the dealer know if the car has a signed BAP lease agreement?
6. Would the dealer deny repairs because I did not sign the BAP lease agreement?
7. Would the dealer seize the car because I did not sign the BAP lease agreement?
8. Would the dealer report the car being in for repair to MBFS?
9. Would MBFS instruct the dealer to hold the vehicle?
10. Would MBFS instruct the dealer to remove the battery?
11. How would this all be different, if the problem was with the battery and not the air conditioning?
Do you see how the rep could be irritated by these questions? If you are the rep, and you know that the only thing that will happen is that battery warranty service will be denied (which was the answer to the first question), the subsequent questions seem ridiculous (and border on conspiracy theory wackiness).
If you are going to investigate, feel free to use the same questions, if you wish. However, do not talk to the dealer (MB, MB certified, private, or otherwise) or the consumer hotline. They can only provide second-hand information at best or unsubstantiated rumors or threats at worst. Talk to the ones who own the battery, collect the money for the battery, and consequently, set the policies for the battery. That is MBFS, the BAP division.
I am relaying what I was told by the MBFS BAP representative. The poor woman was getting frustrated with my implied insistance that MBFS would come after me for not signing, that they would not do warranty repairs for other parts of the car, or that the car was going to be siezed. She re-iterated over and over, if I did not sign up for BAP, there would be no warranty for the battery. There is still a separate warranty for the wheels, suspension, brakes, doors, seats, radio, airbags, steering, ... should I continue? If the battery fails or has a problem, then it is all out of my pocket. And when I say battery, I mean the high voltage battery, not the 12v battery. That might actually be covered in the glider warranty. Prorated, of course.
One thing she was very adamant about was that the car must be brought to a Mercedes Benz Certified Dealer for warranty repairs. That somehow, there are Mercedes Benz Dealers who are not certified. I was scratching my head on that one. After more prodding, "Ceritfied" was a code word for "qualified to service high voltage systems used in electric automobiles". Of course, if the windshield washer motor fails, there isn't any high voltage there. But the following components are part of the high voltage circuit: A/C compressor, PTC heater, charge port, charger, DC/DC converter, inverter, drive motor, battery pack, and evse, but I believe that last one has a different warranty.
Now speaking of the horse, perhaps other MBFS reps call things differently, and have given different answers. So if someone else wants to call up MBFS and speak with a BAP rep, please do. Lets hear what they have to say.
Briefly, I asked these questions:
1. What happens if I take ownership of the car (glider + battery) but do not sign the BAP lease agreement?
2. Who is responsible for the BAP payments if I do not sign the BAP lease agreement?
3. Will MBFS attempt to repossess the car if I do not sign the BAP lease agreement?
4. What happens if I take the car into a MB dealer for warranty repairs not dealing with the battery, such as the air conditioner?
5. How would the dealer know if the car has a signed BAP lease agreement?
6. Would the dealer deny repairs because I did not sign the BAP lease agreement?
7. Would the dealer seize the car because I did not sign the BAP lease agreement?
8. Would the dealer report the car being in for repair to MBFS?
9. Would MBFS instruct the dealer to hold the vehicle?
10. Would MBFS instruct the dealer to remove the battery?
11. How would this all be different, if the problem was with the battery and not the air conditioning?
Do you see how the rep could be irritated by these questions? If you are the rep, and you know that the only thing that will happen is that battery warranty service will be denied (which was the answer to the first question), the subsequent questions seem ridiculous (and border on conspiracy theory wackiness).
If you are going to investigate, feel free to use the same questions, if you wish. However, do not talk to the dealer (MB, MB certified, private, or otherwise) or the consumer hotline. They can only provide second-hand information at best or unsubstantiated rumors or threats at worst. Talk to the ones who own the battery, collect the money for the battery, and consequently, set the policies for the battery. That is MBFS, the BAP division.