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Why is Smart USA vehicle tracking so broken?

4.1K views 12 replies 11 participants last post by  4-2NV  
#1 ·
Why doesn't Smart USA provide better tracking tools for their dealers?

I got the "within 30 days" email on Jan 11 - that was 38 days ago.

I was told 2 weeks ago to expect it within 5 days by my dealer...mmm, not quite.

Then last week, I got a "Finalizing for delivery" email from my dealer and was told to expect delivery on Saturday.

I went ahead and got all the financing ready to go, but still no car.

Now they say they don't know where it is, and they admit that the truck "just shows up".

I've never been able to track my VIN on Wallenius so I don't know if it's in Germany, at sea, in the US, or on a truck.

Very frustrating.
 
#4 · (Edited)
Wait a second... I typed in my VIN# on the Wallenius site and here's what i came up with:

Status Port Time(dd/mm/yyyy hh:mm)

LOADED ON VESSEL BREMERHAVEN 04/02/2008 15:51
RECEIVED AT TERMINAL BREMERHAVEN 04/02/2008 15:07
BOOKED BREMEN 28/01/2008 11:34

Can someone explain me these things?

Looks like my car was loaded on the ship on February4th!!! Man, should be here then soon?
Sorry to be a thread hi-jacker - but thanks to you ToddNix, I know where my car is at the moment...
 
#6 ·
Okay, but if Smart states they do not know where the car is and the dealer also does not know and they say that truck with cars 'just show up', who is responsible? HQ has to be able to be able to track vehicles, it doesn't make sense that the process is so obfuscated.
 
#8 ·
I received the same e-mail that within 30 days my car will be here that was 11Jan08 also, well took delivery yesterday 25th Feb08, where are you located we are in Fort Worth, Tx took delivery from SmartCenter Dallas. I am very satisfied with dealer and the follow up they did until we got the car.
It is the best looking Bumble Bee on the road of course it is Yellow with Black Trident Stripe. Good Luck on you getting your Smart with those kind of e-mails you received it should be arriving any time now.
We are looking to start some sort of Smart Club in the DFW area anyone interested drop me a post reply name is Charlie